Effective date: 25 July 2026
This Privacy Policy explains how VIVAMAIS MULTISSERVICOS LTDA, based in São Paulo, SP, Brazil, operating as FESTENO, collects, uses, shares, retains, and protects personal data when you visit festeno.com, use Customer or Partner Services, apply to become a Partner, submit a contact request, or communicate with us.
1. Personal data we collect
We collect data you provide directly, data generated through your use of FESTENO, and limited data from providers that help operate the platform. This may include identity and contact data; email-verification, account, authentication and access records; Customer event details such as date, city, preferences, budget context, references, brief and shortlist data; Partner application, profile, service-area, proposal, support, credit and transaction records; and technical and usage data such as device, browser, IP address, pages used, times of access, and security logs.
Payment-card details are processed by the payment provider and are not intended to be stored by FESTENO. Do not provide sensitive personal data unless necessary for a request and requested by us.
2. How we use data
We use personal data to provide, maintain, personalize, secure, and improve FESTENO; verify access; prevent fraud and abuse; manage event plans, briefs, matching, opportunities, proposals and shortlists; evaluate Partner applications and operate Partner Services; communicate about accounts, requests, support, updates and notices; comply with law; and establish, exercise, or defend legal claims.
Under Brazil’s LGPD, processing is based as applicable on contract or pre-contractual steps, legal obligations, legitimate interests such as security and improvement, protection of rights, and consent where required.
3. How we share data
We do not sell personal data. We may share data with Customers and Partners only through the relevant FESTENO workflow and at the appropriate stage; with providers that host, secure, operate, analyze, communicate, or process payments for FESTENO; and with professional advisers, authorities, or other parties when required by law or to protect rights, safety, and security. We may limit identifying or contact information to preserve privacy and matching integrity. International transfers, when necessary, use safeguards required by law.
4. Cookies
We use essential cookies and similar technologies to operate FESTENO, protect sessions, remember applicable preferences, and understand technical performance. Browser settings can control cookies, though disabling them can affect features including secure account access.
5. Retention and security
We retain data as necessary to provide services, maintain records, resolve disputes, prevent fraud, enforce agreements, and comply with legal and accounting obligations. We use reasonable technical and organizational measures to protect personal data, but no online system is completely secure. Please protect your email access and notify us promptly of suspected unauthorized access.
6. Your rights
Subject to applicable law, you may request confirmation and access; correction; anonymization, blocking, or deletion of unnecessary, excessive, or unlawful data; portability; information about sharing; withdrawal of consent; review of solely automated decisions where applicable; and deletion of consent-based data subject to legal exceptions. Email info@festeno.com with the subject “Privacy Request.” We may verify identity before responding. You may also complain to the ANPD where applicable.
7. Children, third parties, and changes
FESTENO is not directed to children. If we learn that we collected a child’s data without required authorization, we will take appropriate steps. Third-party services and links have their own notices. We may update this Policy and post its updated effective date.
8. Controller and contact
The controller is VIVAMAIS MULTISSERVICOS LTDA, São Paulo, SP, Brazil. For privacy questions or rights requests: info@festeno.com.