Effective date: 25 July 2026
These Customer Terms of Use (the “Customer Terms”) govern your use of FESTENO’s customer-facing services, including discovering experiences, saving references, creating event briefs, receiving curated opportunities, reviewing proposals, creating shortlists, and accepting a proposal (collectively, the “Customer Services”).
FESTENO is operated by VIVAMAIS MULTISSERVICOS LTDA, based in São Paulo, SP, Brazil (“FESTENO,” “we,” “us,” or “our”). By creating an account, requesting an event plan, submitting a brief, or otherwise using the Customer Services, you agree to these Customer Terms and to our Privacy Policy.
1. Who may use the Customer Services
You must be able to enter into a binding agreement under applicable law and must provide accurate, complete, and current information. If you use the Customer Services for an organization or another person, you confirm that you are authorized to accept these Customer Terms on that party’s behalf.
2. Your account and event plans
FESTENO uses email verification to help protect access to your account. Keep access to your email account secure and notify us promptly at info@festeno.com if you suspect unauthorized use. You are responsible for information submitted through your account.
One account may manage multiple event plans. Each event plan is separate. Please provide event details that are accurate and lawful, including the event date, city, guest count, style, budget context, and any relevant constraints. Do not submit content that is unlawful, misleading, infringing, abusive, discriminatory, or that violates another person’s privacy.
3. Discovery, matching, and proposals
FESTENO helps Customers discover and consider event entertainment. We may use the information in a brief to determine eligibility and to curate opportunities or proposals from Partners.
A match, recommendation, shortlist item, opportunity, or proposal is not a guarantee of a Partner’s availability, suitability, performance, price, insurance, permits, or legal compliance. Details may change until the relevant parties reach a confirmed agreement. You remain responsible for evaluating any Partner and confirming that the offering meets your event’s needs.
To protect privacy and support a fair matching process, FESTENO may limit the contact details and identifying information displayed before the appropriate stage of the process. You agree not to use the Customer Services to circumvent this process, scrape information, or contact a Partner outside FESTENO using information obtained through the platform.
4. Acceptance and event arrangements
Where FESTENO provides an acceptance flow, an acceptance records your interest in proceeding through FESTENO’s process. The particular terms, scope, price, timing, cancellation rights, payment arrangements, and other commitments for an event will be shown to you in the relevant flow or in a separate written agreement where applicable.
Unless FESTENO expressly states otherwise in writing, FESTENO is not the performer, venue, supplier, or organizer of a Partner’s services and does not guarantee a Partner’s acts or omissions. Nothing in these Customer Terms removes any non-waivable consumer rights that apply to you.
5. Your content and feedback
You retain ownership of content you submit, such as event details, references, and feedback. You grant FESTENO a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, and use that content only as needed to operate, improve, secure, and provide the Customer Services. You confirm that you have the rights needed to grant this license.
If you send feedback or suggestions, we may use them without restriction or compensation to you.
6. Acceptable use
You may not misuse the Customer Services. In particular, you may not:
- interfere with, disrupt, probe, or attempt to bypass security or access controls;
- use automation to scrape, harvest, or extract data without our written consent;
- impersonate another person or submit false event information;
- upload malware or harmful code;
- use the services to send spam, solicit others outside the intended workflow, or infringe rights; or
- reverse engineer, copy, rent, sell, or commercially exploit the Customer Services except as permitted by law.
7. Suspension and termination
We may suspend or restrict access where reasonably necessary to protect Customers, Partners, FESTENO, or the integrity of the platform, including where we reasonably believe these Customer Terms have been breached. Where appropriate, we will explain the reason and give you a reasonable opportunity to address it.
You may stop using the Customer Services at any time. Account or data deletion requests are handled as described in our Privacy Policy and subject to legal, security, dispute-resolution, and recordkeeping obligations.
8. Disclaimers and liability
The Customer Services are provided on an “as available” basis. To the maximum extent permitted by law, FESTENO does not make warranties that the services will be uninterrupted, error-free, or that any particular Partner, opportunity, or event outcome will be available or suitable.
To the maximum extent permitted by applicable law, FESTENO will not be liable for indirect, incidental, special, consequential, punitive, or loss-of-profit damages arising from use of the Customer Services. Nothing in these Customer Terms limits liability that cannot lawfully be limited, including applicable consumer rights or liability for intentional misconduct.
9. Changes
We may update these Customer Terms when our services, legal requirements, or operations change. We will post the updated version and effective date here. If a change is material, we will provide additional notice where reasonably appropriate. Continued use after the effective date means you accept the updated Customer Terms, to the extent permitted by law.
10. Governing law and venue
These Customer Terms are governed by the laws of Brazil. Any dispute arising from them will be submitted to the courts of São Paulo, SP, Brazil, subject to any mandatory consumer-protection rules that apply to you.
11. Contact
For questions about these Customer Terms, contact info@festeno.com.